Last Updated: November 2025

Eximaart  (“Eximaart”, “we”, “our”, “us”) values your trust. This Privacy & Data Security Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our handicraft and candles import–export services.

By using our website, you consent to the practices outlined here.

1. Information We Collect
2. Information You Provide

We collect information when you:

• Submit an inquiry for handicraft or candle products
• Request quotations
• Place an order
• Contact our support team

This may include:

• Name
• Business name
• Email address
• Phone number / WhatsApp number
• Billing and shipping addresses
• Product requirements or order details
• Import/export documentation (if applicable)

1. Automatically Collected Data

When you browse our website, we automatically receive technical data such as:

• IP address
• Browser type
• Device details
• Pages visited
• Time spent on the site
• Cookies and usage analytics

This helps us improve site performance, product presentation, and user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide quotations for handicraft and candle products
• Process orders and shipments internationally
• Communicate order updates and delivery information
• Respond to inquiries or customer service requests
• Improve our product catalog and site performance
• Ensure compliance with import/export laws and customs requirements
• Prevent fraud or misuse of services

We do not sell, rent, or trade your personal data.

3. Data Security Policy (No Data Leaks Guarantee)

We take strong measures to protect your information.

We Guarantee:

• Buyer information will never be leaked, sold, or shared improperly.
• Order details, pricing information, and buyer lists remain strictly confidential.
• Sensitive documents (such as import/export papers) are handled securely.
• All data is stored on secure, encrypted systems.
• Only authorized personnel can access customer information.
• We follow strict confidentiality protocols with all suppliers and logistics partners.
• We conduct periodic internal checks to maintain compliance and prevent unauthorized access.

Security Measures Include:

• SSL encryption on all data transmissions
• Secure servers and firewalls
• Password-protected internal systems
• Role-based access control
• Regular security audits

If any security breach is suspected, we will notify affected users promptly as required by law.

4. Sharing of Information

We only share information when necessary and only with trusted partners, such as:

• Logistics and shipping companies
• Customs clearing agents
• Payment processors
• Government authorities where legally required
• Trusted vendors for fulfilling export orders

All partners follow confidentiality and data-protection standards.

We never share buyer details with manufacturers or suppliers unless it is required for fulfilling a specific order—and only with your knowledge.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyze how visitors use our website
• Enhance product listings and navigation

You may disable cookies through your browser settings, but some features may not function fully.

6. International Data Transfers

As an import–export business, your information may be processed in countries involved in shipping, customs, or logistics.
We ensure your data remains protected through appropriate security and legal safeguards.

7. Data Retention

We keep your information only as long as necessary to:

• Process orders
• Maintain accurate business records
• Comply with customs, tax, or regulatory requirements

Once no longer needed, data is securely deleted.

8. Minors

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

9. Your Rights

Where applicable, you may request:

• Access to your data
• Correction of inaccurate information
• Deletion of personal information
• Withdrawal of consent
• Opt-out from marketing communication

Contact us anytime for assistance.

10. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our practices, regulations, or business operations. Updated versions will be posted on this page.

11. Contact Us

For questions, concerns, or complaints about your privacy:

Eximaart 
Email: eximaart@gmail.com
Phone: +91 7823032255
Address: Kothrud, Pune, Maharashtra, India 411029

If you are not satisfied with our response, you may contact the relevant data protection authority in your region.